Questions & Answers

Yes! Be sure to specify in the notes section that you'd like your gift to be wrapped. Include a note to the recipient so we can write it on a tag for you. If you chose "in store pick up" we will notify you when it's ready to be picked up. If you chose "shipping" we will ship it out to the address you give us!

Ask one of our employees to look at your couples registry when you come into the store and they will take you to your couple's rack with all of their treasured items! If you'd like it wrapped up, we can do that right in the store!

Call to set an appointment to come in the store and choose all your items! When you come on the day of your appointment, we will have a rack ready for you with your name on it and you and your future spouse can walk around choosing any items in our store. Once everything is chosen, we will put your Registry online, so your guests have the option to purchase in-store or online. We have made this process simple and easy to relieve the stress of wedding planning. Please contact us if there are any further questions.

We do priced based shipping costs. Here is a breakdown of what shipping will cost when you spend a certain amount.

-Spend $0-$16.99 - shipping cost: $8.99

- Spend $17-$39.99- shipping cost: $12.99

- Spend $40-$64.99- shipping cost: $15.99

- Spend $65-$79.99- shipping cost: $19.99

- Spend $80-$124.99 - shipping cost: $23.99

- Spend $125 or more - FREE SHIPPING!

SHIPPING: Please allow 1-2 days for order processing. Once the item is shipped, they can be expected in 2-3 business days, although it is not guaranteed. A tracking number will be emailed to you so you may track your parcel.  Please note that we can not ship to PO Boxes and that payment is required in full to process your order and ship your item. We also are only able to ship within the United States at this time.Sales tax will be charged only for purchases shipped within CA.

RETURNS:  Returned merchandise must be unused and must include all tags with original packaging intact for full refund within 30 days of purchase.We work with our manufacturers to make every effort to communicate care and use instructions on our products. If you receive something that is flawed, we will gladly return it if its within the 30 days of purchase. However, we are not responsible for products that become damaged or defective while in your care. *All Sale and seasonal items are FINAL SALE and may not be returned. Also, all food items are FINAL SALE when purchased and may not be returned. 

DAMAGED ITEMS: We do our best to package your items safe and secure, but accidents happen. If your shipped item becomes broken in transit, please contact us at thebutlerspantrywebsite@gmail.com within 7 days of receiving your shipped item.  Please include your order number as well as a picture of your broken item in it's original packaging. This way we can verify the item and the damage.  We will work together to get you a new item or if the item is no longer in stock, work to figure out a solution.